Managed Detection and Response (MDR) offers today’s businesses a way to offload cybersecurity capabilities to a team of 24x7 security experts. Todyl Managed eXtended Detection and Response (MXDR) goes beyond the standard MDR experience, elevating it with full-stack visibility, transparency, and a customized experience for each business. This is accomplished through Detection and Response Account Managers (DRAMs).
Here are several ways that Todyl DRAMs accentuate and advance your business.
With DRAMs and Todyl MXDR, you get a bespoke 24x7 Security Operations Center (SOC) that acts as an extension of your team, prioritizing security and rapid response.
In general, Todyl DRAMs have at least 5 years of SOC experience, from large enterprises to government bodies, including multiple branches of military and three-letter government agencies. That means each DRAM not only has years of high-severity incident response capabilities but also experience in effectively communicating with you through each incident with care.
DRAMs walk their partners through the benefits, processes, communication lines, etc. that come with our MXDR offering. That includes integrating your unique systems, monitoring for industry-related threats, and creating plans to best suit your systems and operating models.
After you’re onboarded, you can schedule recurring meetings with your DRAM to dig into your environment further. These calls can be used for basically anything that pertains to your security posture:
Your DRAM is your SOC representative during security incidents. They facilitate communication between you, your account manager, and the MXDR team to ensure you’re following security best practices. DRAMs also perform retrospectives on incidents to identify any gaps and look for areas of improvement.
We work with partners and their clients to instantly deploy Todyl and start collecting telemetry during ongoing incidents. That way, your DRAM can begin contextualizing what's going on with the environment to provide rapid mitigation and prevention steps.
You can reach your DRAM directly over your dedicated MXDR Teams or Slack channel. Feel free to consult your DRAM with general security queries, environment-specific inquiries, or even unique one-off questions. Treat them as an extension of your security team, always ready to provide clarity and support. Your DRAM even fields custom detections/tuning requests and performs proactive threat hunts, reaching out to you when we discover anything suspicious that may require action.
Your DRAM gives you unfiltered access to 24x7 security expertise, seamlessly integrating into your team as a dedicated member. Unlike other approaches to MDR, DRAMs ensure a more tailored approach to security, using transparency and storytelling to help you understand and learn more about your security posture.
See what a day in the life of a DRAM looks like. Read this blog, or reach out to us today to see how you can get started with MXDR.
